 | SM2 Extensions Phone Support |  |
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Please be aware that we do not offer phone support for SM2 Extensions products.
May we p |
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| Resolving Issues with SM2 Extensions. | |
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If you are using a SM2 Extension and at appears not to be working the way you expected then please log a ticket with our helpdesk.When logging the ticket enter as much relevant information about the issue as possible to help us diagnose your |
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| Updating SM2 Extensions products |  |
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Commonly asked questions about updating SM2 Extensions productsDoes my licence need to be upgraded?When updating you do not need to purchase a new licence, unless you are updating between major version numbers.i.e.upgrade f |
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| Making sense of db Health Check results | |
| db Health Check allows you to check the overall health of the tables in your database. It checks to see if any of your tables have become broken and need to be repairs, and it checks to see if any of the tables have become fragmented and need to be optimi |
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| Joomla! 1.0.13 admin logout | |
| There is a known issue with Joomla! 1.0.13 and admin session logout. This is a bug introduced in Joomla! 1.0.13 and is not a bug specific to SM2 Email Marketing.You can download a patch to fix this from the Joomla! forumshttp://forum.joo |
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| Host name does not match Key file | |
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The most common cause of the "Host name does not match Key file" is that you log into the Joomla! admin with the incorrect URL.SM2 Extensions licences are registered against the first domain and ip address they encounter.So when yo |
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| Unable to open keyfile for writing | |
| If you get a message saying "Unable to open Key file for writing." when entering the licence key it means that the permissions in Joomla! are not correct. Generally this means in Joomla! 1.0 you need to go to the Joomla! Global Configuration a |
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| IonCube installation | |
| IonCube comes with some files that help you to determine if it has been loaded correctly.Firstly make sure that you do not just copy the ioncube files, you should copy the whole folder that was in the zip.Then in your browser go to |
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| Unable to communicate with SM2 Extensions | |
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Some SM2 Extensions products needs to connect to our server to validate the licence during installation of the licence key.If your server is behind a firewall that does not allow it to contact the outside world then this error can occur.The |
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| Encoded file not permissioned | |
| The "licence.ioncube.php is not permissioned" error is usually due to the file being copied from one location to another incorrectly. If you FTPed the files from one location to another they should be FTP in BINARY mode rather than the default A |
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