 | Installing the SM2 Email Marketing Component |  |
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To see a comprehensive installation guide, goto: http://sm2extensions.com/content/view/146/105/ |
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| What are queues |  |
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Generally speaking, most lists will have thousands and possibly even tens-of-thousands of users. This puts the server under tremendous strain when trying to send an email. To ease the strain on the server and prevent errors occurring, SM2's Email Market |
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| What does Errors in the statistics stand for | |
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In the statistics for a Message sent "Errors" is the number of email addresses that could not be sent to.
This could be due to any of the following:
A mis-typed email addressAn address that does not existThe serve |
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| Confirmation link not working | |
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There are a number of possible issues here, the best option is to contact us. |
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| Statistics only shows me 100 email addresses that had a Message sent to them |  |
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The statistics system will show 100 email addresses at a time, which you can page-through using the navigation at the bottom of the page.If you are running SM2 Email Marketing in the Lite version because you do not have a licence then you wi |
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| How accurate are the statistics | |
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In short, as accurate as they can possibly be.The figures on HTML Sent and Text sent will be very accurate as these counters are incremented on every message that is sent.Errors and Blacklisted figures, if any, will be very accurate as |
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| SM2 Email Marketing and Server Mail Restrictions | |
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Alot of Hosting providers will limit the amount of Email you can send. They do this, of course, in attempts to stop spamming. Unfortunately this disadvantages sites that want to have Email Marketing newsletters for their users.How does S |
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| SM2 Email Marketing Emails taking a long time to arrive | |
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SM2 Email Marketing sends some messages immediately and others are queue.The following messages are sent immediatelySubscribe EmailUnsubscribe EmailConfirmation EmailsTest EmailsWhen you send a me |
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| Can I have auto-subscription to a List or make all subscriptions HTML? | |
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As of SM2 Email Marketing 1.0.3.5 SM2 Email Marketing does not support in built Auto Subscription to lists.However using the patTemplate system you can enable this feature.Note: The solution to this feature disables all List s |
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| "returned by reference" Errors | |
| What do I do if I receive a lot of errors similar to the following:Notice: Only variable references should be returned by reference in /var/www/public_html/joomla/includes/domit/xml_domit_lite_parser.php on li |
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| Importing from CSV | |
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As of version 1.0.4 SM2 Email Marketing has the ability to import List Subscribers.The Import feature has the following stepsUpload a CSV file.The file must have the fields enclosed in double quotes " and seperated b |
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| Errors after Updating | |
| If you updated your SM2 Email Marketing and you receive errors when you next use SM2 Email Marketing what should you do.SM2 Email Marketing is thoroughly tested before a release to minimise the number of errors. In general you should not see a |
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| Bounce Processing | |
| SM2 Email Marketing supports Bounce processing so that you can identify invalid email address and gradually remove them so that you are only sending to valid addresses.
To enable bounce processing you need to have PHP installed with the IMAP ex |
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| Licence Issues | |
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If you see any of the following warning on the page then it is likely there is an issue with your LicenceLicence Key does not match Key file.Host name does not match Key file.IP does not match Key file.These usually r |
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| Licence.php is corrupt | |
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The licence.php file is corrupt because you copied it via FTP and it needs to be done in BINARY mode rather than ASCII.The simplest solution to this is to uninstall and reinstall the component. We recommend making sure you reinstall with the |
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| Unable to copy Community Builder Plugin | |
| The "Unable to copy Community Builder Plugin" message is usually associated with file permissions in the Joomla! installation.If you are not using Community Builder then you should not see this.If you are using Community |
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| Messages are not sending | |
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SM2 Email Marketing uses some core Joomla! functions to send all of its messages, and has been tested thoroughly to ensure that it sends messages successfully.
However if any messages are not being sent you should first confirm that your Joomla! |
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| Blank page when processing the Queue | |
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Before you try any of the options listed below always ensure that your version of SM2 Email Marketing is up to date.
There are several possible causes of a blank page or logout when processing the SM2 Email Marketing Queue.
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| Where has the Send button gone? | |
| As of SM2 Email Marketing 1.0.8.0 the Send button has been moved from the Edit form to the Preview form.This means that you mus |
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| Joomla! 1.5 _READ_MORE bug | |
| There is a bug in the Joomla! 1.5 legacy code that makes the Read More link not display correctly.If your Read More links look more like _READ_MORE rather than the usual Read more..., then here is how to fix it.Edit the administrator/com |
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| Could not instantiate mail function. | |
| SM2 Email Marketing used the Joomla! Mail functions, specifically the PHPMailer class.
This error is returned if Joomla! cannot connect to the mail server for some reason.
The causes of this could be one of the following:
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